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'Kate, tell me, what is your role at BUPA?'

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'I am Head of Financial Projects and Systems at the Centre, so I'm responsible for legacy systems

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for new implementations and a whole range of projects across, mostly around process controls and compliance'.

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'You're basically responsible for all Financial systems at BUPA...'.

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'Financial systems from a Centre perspective. We run a federated model: financial systems from an ERP type perspective,

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those are largely owned by the market units and we do have our area for our central ERP.

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Mostly the EPM aspect .... consolidation, regulatory reporting, management reporting aspect ... yes, I'm responsible for all of that'.

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'BUPA is an acknowledged leader really in its field, but it still faces competitive pressures changing business landscape.

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What would you say of the major issues and challenges that you're facing in your role within Bupa?'

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'I've arrived at Bupa just 18 months ago and the situation we had, probably, under anticipated

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what Solvency II was going to be doing to the market, in terms of the rigors behind the reporting time frames

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the requirements, the data sets, all of that sort of thing. We had legacy reporting systems

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that had been under invested in for years and that was a problem, that

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we need to take a more coordinated approach to what we did, from a group consolidation perspective, and move it to cross into 

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the Solvency II. That was probably the biggest challenge' 'A regulatory challenge'. 'It was driven by regulatory...

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because we would have continued prodding along had the regulatory challenge not presented itself'. 'And this is really because you are a health insurer'. 'That's correct'.

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'What factors drove you to invest in CCH Tagetik?'. 'We went out on a request for proposal to the market 

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and we looked at numerous of the big players. It needed to be that we could run literally our consolidation, our plan, budget, forecast,

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our regulatory reporting, do our BI, have a data layer. We really wanted a one-stop shop'. 'You looked to cover your statutory, regulatory and 

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management information requirements only in one environment'. 'Absolutely, you don't have to... but for me, 

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given the state of where we were at with the estate, it just seemed to make sense and I think Bupa felt very comfortable with the fact we needed 

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a review and it does hang together very nicely and it does create efficiencies and effectiveness'. 'And you're future-proofing, aren't you?'. 'Yes, absolutely'.

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'One of the things we constantly find with people in your position and CFOs is the difficulty of persuading your business colleagues to invest in new systems. 

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How did you go about that challenge?'. 'I think that it had become abundantly apparent that         

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not only was the data set that was required to fulfill all of the EIOPA requirements enormous and it was going to be somewhat of

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a challenge for us to collect that data at that level of granularity and to be able to channel it and ensure data integrity, there were lots of issues ... the quality of the data

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coming through sporadically on Excel spreadsheets... we just couldn't place any reliance on it, so it was that type of a challenge. 

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Business had started to see during the prep phase that we weren't always able 

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to guarantee that our numbers hung together properly and I think that they were well aware of the reputational risk in terms of submitting something 

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that didn't quite hang together'.